Refund Policy
We want you to be happy with your purchase. This policy covers physical items, like books, and digital products, like downloads. Please read the section that applies to you.
Physical items
Returns. You have 30 days after receiving your item to request a return (7 days for canvases). To be eligible, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
How to start a return. Contact us at info@handupllc.com. Please do not send anything back until we approve your return, because items sent without a return request will not be accepted. If your return is accepted, we will send you a return shipping label and instructions. Approved returns are sent to 4000 W 106th Street STE 125-339, Carmel, IN 46032.
Damages and issues. Please inspect your order when it arrives. If the item is defective, damaged, or not the one you ordered, contact us right away at info@handupllc.com so we can evaluate the issue and make it right.
Items we cannot accept back. Custom or personalized products, such as signed books, special orders, and artwork, cannot be returned. We also cannot accept returns on hazardous materials, flammable liquids, or gases, sale items, or gift cards. If you have questions about your specific item, please get in touch.
Exchanges. The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
European Union. If your order ships into the European Union, you have the right to cancel or return it within 14 days, for any reason and without a justification. The same condition requirements apply, and you will need your receipt or proof of purchase.
Refunds. We will notify you once we have received and inspected your return and let you know whether your refund is approved. If it is, you will be refunded on your original payment method within 10 business days. Your bank or credit card company may need additional time to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at info@handupllc.com.
Digital products
All sales of digital products, including PDF and EPUB downloads, are final. Because digital files are delivered instantly and cannot be returned, we do not offer refunds, returns, or exchanges on them once purchased, and the physical-item rules above do not apply. By purchasing a digital product, you agree that it is delivered immediately and that, to the extent the law allows, you give up any right to cancel once your download begins.
If you have trouble downloading or opening your file, or you receive the wrong file, contact us at info@handupllc.comand we will fix it.
Questions
You can always contact us about any return or refund question at info@handupllc.com.
